Customer Care

Please carefully read our Terms and Conditions and Privacy Policy before using the Vic + Velour site, as by accessing, browsing and using this site you agree to the terms and conditions stated. We reserve the right to modify our terms and conditions at any time, so please review frequently. 


$12.95 flat rate express shipping Australia wide under $250. Free shipping over $250, we also offer a registered post option if needed.

International Shipping - at this stage we only ship to New Zealand outside Australia for a $30 flat rate standard post.

If you are LOCAL use Click + Collect at checkout. Purchase can be collected at Vic + Velour on Saturdays between 10am and 12pm 


Returns / Exchanges

We personally check every item that is packed and dispatched. If you are not 100% satisfied with your purchase you can return your goods for an exchange or refund, provided you email us within 5 days of receiving them. We get them back within 7 days and in perfect original sale-able condition, with all tags attached. Item must not have been worn, damaged, marked or have perfume, makeup or tan residue. Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. If our return requirements are not met we reserve the right to deny the return.

Customers are responsible for return shipping charges with the exception of faulty items, or if the goods differ from what you've ordered. For your protection, please be sure to return your goods via tracked post as Vic + Velour will not take responsibility for any undelivered merchandise. 
Please note: For 'change of mind' return we do not refund or credit original shipping fees.

To Return - please email us at

We will provide you with a RA number and give you further instructions, without that number we can not process your return.

A return address will be provided for you

If you are unhappy with your purchase we will exchange or give you a refund to the amount of the item (excluding postage) 

Please note all purchases of EARRINGS, INTIMATES and SALE items or any discounted items are deemed final, we do not offer a change of mind refund, exchange or credit note (unless faulty).

Dispatch + Delivery

Once your payment has been cleared, all orders are packed and shipped.
We express ship at a flat rate of $12.95, please allow 3 - 4 working days for deliveries as our store is in a regional area.
In some cases there may be delays with postage. This may be due to external factors and Vic + Velour can not be held accountable for these delays.
A copy of your receipt will be provided as a hard copy upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.

Vic + Velour will not be liable for undelivered parcels once they have been dispatched.  If you have concerns please use the registered post option.


We except payment via Credit Card, Pay Pal and After Pay