$10 flat rate shipping Australia-wide. Afterpay available soon!

Customer Care

Please carefully read our Terms and Conditions and Privacy Policy before using the Vic + Velour site, as by accessing, browsing and using this site you agree to the terms and conditions stated. We reserve the right to modify our terms and conditions at any time, so please review frequently. 

Shipping

$10 flat rate shipping Australia wide, we also offer a registered post option if needed.

International Shipping - at this stage we only ship to New Zealand outside Australia for a $30 flat rate standard post.

If you are an Albany resident use the code PICKUPALBANY to be able to collect your purchase from Vic + Velour.

 

Returns / Exchanges

We personally check every item that is packed and dispatched. If you are not 100% satisfied with your purchase you can return your goods for an exchange or store credit, provided you email us within 5 days of receiving them. We get them back within 7 days and in perfect original sale-able condition, with all tags attached. Item must not have been worn, damaged, marked or have perfume, makeup or tan residue. Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. If our return requirements are not met we reserve the right to deny the return.

Customers are responsible for return shipping charges with the exception of faulty items, or if the goods differ from what you've ordered. For your protection, please be sure to return your goods via tracked post as Vic + Velour will not take responsibility for any undelivered merchandise. 
Please note: For 'change of mind' return we do not refund or credit original shipping fees.

To Return - please email us at hello@vicandvelourshop.com

We will provide you with a RA number and give you further instructions, without that number we can not process your return.

Return Address 

Attn: Returns
Vic + Velour 
372 Middleton Loop 
Albany WA 6330

If you are unhappy with your purchase we will exchange or give you a store credit to the amount of the item (excluding postage) to be used within 6 months from the purchase date, we do not offer 'a change of mind' refund.

Please note all purchases of earrings, intimates, SALE items or any discounted items are deemed final, we do not offer a change of mind refund, exchange or credit note (unless faulty).

Dispatch + Delivery

All orders are packed and dispatched within 24 - 48hrs (excluding weekends + public holidays)
We ship at a flat rate of $10.00, please allow 3 - 4 working days for deliveries as our store is in a regional area.
In some cases there may be delays with postage. This may be due to external factors and Vic + Velour can not be held accountable for these delays.
A copy of your receipt will be provided as a hard copy upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.

Vic + Velour will not be liable for undelivered parcels once they have been dispatched.  If you have concerns please use the registered post option.

Payments

We except payment via credit card and pay pal 

Afterpay will be available shortly